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What is local pickup?
Local pickup is a service that allows customers to order products online and then pick them up directly from a nearby designated pickup location instead of having them delivered to their homes.
How do I select local pickup as my delivery option during checkout?
During the checkout process, you can choose the "Local Pickup" option as your preferred delivery method. Once you receive your order email confirmation you can schedule an appointment by using the contact details above.
Can I change my delivery method from shipping to local pickup after placing an order?
Once an order is placed, the delivery method cannot be changed online. Please contact our customer support to inquire if it's possible to modify the delivery method.
Can I return items that I picked up locally?
Yes, you can return the item to the original pickup location or arrange a self-paid return via courier. Please review our return policy for more information on the specific requirements and conditions for returns.
What do I need to confirm before I picked up?
After placing your order, you need to check with us to see if the product you purchased is in stock locally. If so, you need to make an appointment with us in advance. If not, local pickup cannot be arranged for the time being.
Can I cancel my order?
If you need to cancel, please email us at immediately with "CANCEL" in the subject line. We will check with you as soon as possible.
How can I add my new order to my existing appointment?
Please inform us 24 hours in advance to add any additional orders to your previous appointment. Our team prepares the order the night before, so if you order on the day of your appointment, we may not be able to prepare it in time.
What documents do I need to bring when I pick up the goods?
You will need to bring an order confirmation email and an appointment email to pick up your order.
Is it only Atlanta that can pick up my own products?
Yes, we currently only support pickup service in ATLANTA, GA.

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