Refund & Return policy
You can cancel the order at any time before Major Lutie has shipped the products to you. Under normal circumstances, Major Lutie will process your order cancellation request within 1-2 working days. Once the order has entered the shipped stage, it may not be canceled. Please contact us by email: firstname.lastname@example.org.
You can only cancel the entire order, not part of an order. If you still need to cancel some items in your order, you must cancel the whole order before repurchasing. If the amount of the canceled order is higher than the amount of the new order, you only need to submit the order; if the amount of the canceled order is lower than the amount of the new order, please contact us, and we will refund you the corresponding price difference according to the amount of the canceled order.
- After the order is canceled, Major Lutie will not reserve inventory for you, resulting in insufficient stock and unable to purchase. Please contact us by email:email@example.com.
- After you submit the cancellation request, we will send you the processing result by email. If the cancellation is not successful, please contact us and follow the steps outlined in the Returns Policy to make a return.
- The delivery cannot be delivered due to special reasons, including but not limited to natural disasters, government actions, social anomalies, etc. We will notify you by sending an email.
- Refund time limit: Once a refund occurs, the refund amount will be returned to your account through the original payment channel. If you paid for your order with Shoppay, the refund amount will be credited within 10 business days. If you paid with Paypal, the refund amount will be credited within 3-7 business days. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.
- At present, we do not support the exchange service. If you still want to exchange goods, please contact us.
- Major Lutie offers a no-reason return policy within 35 days from the delivery date for all purchases.
- Restrictions on no reason to return: Please ensure that the returned product is still in the original condition of purchase and meets the conditions for secondary sales. Specifically include the following requirements:
- The product is in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function;
- The outer packaging of the product is complete;
- If the product is equipped with accessories, the accessories should be complete.
If the returned product does not meet the above return requirements, Major Lutie reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.
- If you have a problem with the installation, please go through the installation video on the product page or contact us.
- If you think the product is defective or needs to be returned due to the seller's reasons, we can also provide you with a return service. Provided that the item to be returned meets the following return requirements:
- The surface of the product has serious scratches, serious wear/damage, serious bumps, and traces of use; the product cannot maintain its original quality and function;
- The outer packaging of the product is seriously damaged;
- The seller's reason. Including but not limited to the seller sending the wrong product, not delivering the product on time, etc.
- Please apply for a return within 35 days from the delivery date. If it exceeds 35 days, please contact us and inform the relevant reasons. We will deal with it according to the actual situation.
- Tips: If you find that the outer packaging is damaged/opened when you receive the package, please take some photos or videos and send them to us when you make a return application.
- Other non-refundable situations:
- Damage caused by dismantling or repairing by consumers, or other man-made damage;
- There is damage to the product due to improper use;
- Products not sold by Major Lutie;
- Other laws and regulations exempt from warranty liability.
- If the product is returned due to your reasons, the return shipping fee shall be borne by you personally.
- If the product is returned due to the seller's reasons, the return shipping fee shall be borne by the seller.
- Before returning the item, please contact us by email:firstname.lastname@example.org to apply for a return. Failure to apply for a direct return may result in no refund.
- After the return application is approved, if it is returned for your reason, please send it back by yourself and inform us of the tracking number; If it is the seller's reason, we will send you the return label by email attachment within 1-2 working days.
- Major Lutie will check and refund the returned product within 3 working days after receiving the returned product, and inform you of the refund result by email. The refund amount will be returned to your account through the original payment channel, If you paid for your order with Shoppay, the refund amount will be credited within 10 business days. If you paid with Paypal, the refund amount will be credited within 3-7 business days. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.
700 WESTLAKE PKWY SW STE 760
ATLANTA, GA 30336
We offer a free 365-day warranty from the date of receipt on all items sold on major-lutie.com.
Warranty service does not apply to any product affected by:
- accident, damage, neglect, abuse or misuse
- Improper assembly, installation and/or maintenance (if applicable),
- abnormal operating conditions
- change or modify
- purposes or applications that are in any way different from those for which they were designed
- General wear and tear of the product due to normal use is to be expected and will not give rise to any warranty claims
Warranty may not be modified or transferred
MAJOR LUTIE does not authorize anyone to alter the terms of this warranty in any way.
Warranty service is not transferable to subsequent product owners or users - or otherwise provided to anyone other than the original retail purchaser who purchased the product directly from MAJOR LUTIE.
MAJOR LUTIE is committed to creating the perfect home fitness equipment and has been working on it. If you have suggestions and comments about our products/services, please contact us. Major Lutie thanks every customer who has ever chosen our product.