after-sale@major-lutie.com
FREE Shipping on ALL Orders | 35-day Money Back Policy
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FAQs

Shipping

  • How much does shipping cost?
MAJOR LUTIE promises a free shipping policy for all products sold on major-lutie.com, you do not have to pay the shipping cost.
  • When will my order be shipped?
Most of our in-stock orders ship in 2-3 business days.
For pre-sale products, we will have clearly marked information on the product page and announce the specific information according to the specific situation.
  • Can I change the delivery address for my order?
After you place an order on MAJOR-LUTIE.COM, you can change the delivery address of the order, but since there is no guarantee that the address can be changed 100% during transportation, please contact us by email: after-sale@major-lutie.com before shipping.
  • Do You Ship Internationally?

MAJOR LUTIE currently supports shipping within the United States (excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam, and military and air bases) and within Australia, and does not offer international shipping.

If you want to know more about shipping, please click Shipping Policy page.

 

    Payment & Ordering

    • What payment terms you can accept?
    We support Paypal/ShopPay and other credit cards such as VISA and other payment methods. Please see our payment method page for details.
    • My payment was declined, why?
    If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchases etc. In any event by calling your issuing bank they can tell you why the card is declining.
    • How do I cancel my order?

    Please contact us by email:after-sale@major-lutie.com. We will process your order cancellation request within 1-2 working days.

    If you want to know more about payment method, please click payment method page.

     

    Return & Refunds

    • If I receive it and don't like it, can I return it?
    Sure.Major Lutie offers a no-reason return policy within 35 days from the delivery date for all purchases.
    • Can I request a return more than 35 days after receipt?

     If it exceeds 35 days, please contact us and inform the relevant reasons. We will deal with it according to the actual situation.

    • How do I get my money back?

    The refund amount will be returned to your account through the original payment channel, and the arrival time is based on the refund policy of each bank/payment channel.

    If you want to know more about return & refunds, please click Return & Refunds Policy page.

     

    Other questions

    • I sent an email, why didn't I get a reply?

    Please check first if you sent the wrong email address? We will reply to you within 12 hours of receiving the email.

    • The package I received is damaged. What should I do?

    Please contact us first, you can send an email to after-sale@major-lutie.com with the problem you are experiencing. Major Lutie has an efficient team to solve all your problems. Please rest assured that we will give you a satisfactory solution

    • Why is the product delivered in several packages?
    Some products are too heavy and have too many parts to send in one package. In order to allow you to receive the complete product, we have divided the product into several packages.
    We will tell you the exact package quantity and tracking number when it is shipped.
    Note: Packages may not arrive at the same time.

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