- How much does shipping cost?
- When will my order be shipped?
- Can I change the delivery address for my order?
- Do You Ship Internationally?
MAJOR LUTIE currently supports shipping within the United States (excluding Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam, and military and air bases) and within Australia, and does not offer international shipping.
If you want to know more about shipping, please click Shipping Policy page.
Payment & Ordering
- What payment terms you can accept?
- My payment was declined, why?
- How do I cancel my order?
Please contact us by email:email@example.com. We will process your order cancellation request within 1-2 working days.
If you want to know more about payment method, please click payment method page.
Return & Refunds
- If I receive it and don't like it, can I return it?
- Can I request a return more than 35 days after receipt?
If it exceeds 35 days, please contact us and inform the relevant reasons. We will deal with it according to the actual situation.
- How do I get my money back?
The refund amount will be returned to your account through the original payment channel, and the arrival time is based on the refund policy of each bank/payment channel.
If you want to know more about return & refunds, please click Return & Refunds Policy page.
- I sent an email, why didn't I get a reply?
Please check first if you sent the wrong email address? We will reply to you within 12 hours of receiving the email.
- The package I received is damaged. What should I do?
Please contact us first, you can send an email to firstname.lastname@example.org with the problem you are experiencing. Major Lutie has an efficient team to solve all your problems. Please rest assured that we will give you a satisfactory solution
- Why is the product delivered in several packages?
Some products are too heavy and have too many parts to send in one package. In order to allow you to receive the complete product, we have divided the product into several packages.
We will tell you the exact package quantity and tracking number when it is shipped.
Note: Packages may not arrive at the same time.